Summary

I have experience in Customer Support campaigns for International clients in the UK, UAE, USA & Canada which includes Call Support (Inbound & Outbound), Email Support, Live Chat and some Medical Transcriptions exprience as well.

Experience

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Sales Executive
Inbound Inc Communication
Dec 2020 - Apr 2021 | Lahore, Pakistan

This position requires to maintain current clientle while also generate new leads for the telecom sector within USA precisely for At&t DirecTV.

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Customer Support Agent
Digitech Outsourcing Solution PVT LTD
Mar 2020 - Oct 2020 | Lahore, Pakistan

Used to provide Customer Support for numerous clients in USA and Canada by making Outbound calls and receiving Inbound Calls furthermore providing email support along with Live Chat Support as well. Multitasking at a good pace.

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Customer Support Agent
Mindebridge Private Limited
Aug 2019 - Jan 2020 | Lahore, Pakistan

I have worked in Mindbridge BPO as a Customer Support Agent both on E-mail Support and Live Operations for the project of Uber Eats.In which we have to deal with customers from all over Europe and Middle East.Which is why I'm more of a multitasking person I can handle a phone call as well type at rapid pace.And most importantly punctual t work.

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Medical Transcriber(MT)
GMT
Apr 2017 - May 2018 | Lahore, Pakistan

This job was related to transcriptions in which strong command of the English language is required plus sharp listening and typing skills are required.

Education

College of Tourism and Hotel Management Lahore(Cothm)
Diploma, Professional Diploma In Hospitality & Tourism (Level-6) CTH UK Approved‎
Marketing, Hospitality
Completed
2022
Superior University Lahore
Intermediate/A-Level, Intermediate in Computer Science, ICS‎
Computer Sciences and Statistics
Grade C
2019
St Peters High School
Matriculation/O-Level, Matric in Science, matric‎
Sciences English Medium
Percentage 68%
2016

Skills

Intermediate Analytical Skills
Beginner Audio Typing
Beginner Binding Knowledge
Intermediate Communication Skills Listening
Intermediate Global Business Development
Expert Oral Communication Skills
Expert Record Keeping

Languages

Expert English